Move Conversations to Different Inboxes - Help Scout Support

Description: Moving conversations from one Inbox to another is helpful if a customer accidentally emailed the wrong inbox address, or if you're just passing the conversation

Content: Move Conversations to Different InboxesMoving conversations from one Inbox to another is helpful if a customer accidentally emailed the wrong inbox address, or if you're just passing the conversation over to a team member who works in a different inbox.You can move conversations in bulk, or one at a time from within the conversation.Move conversations in bulkSelect multiple conversations from any inbox list view, then chooseMoveor use the keyboard shortcutM, then select the inbox where you would like to move the selected conversations.Move a single conversationOpen a conversation, then click theMore Actionsmenu (...). ClickMove, then select the inbox where you would like to move the conversation.

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