Keyboard Navigation - Help Scout Support

Description: A command palette and keyboard shortcuts provide a quick and easy way to move around Help Scout. In this article The Command Palette Turn Off Keyboard Navigatio

Content: Keyboard NavigationA command palette and keyboard shortcuts provide a quick and easy way to move around Help Scout.In this articleThe Command PaletteTurn Off Keyboard NavigationKeyboard Shortcuts - Image ListKeyboard Shortcuts - Text ListCommand PalettePressCmd+K(Ctrl+Kon Windows) to pull up the command palette when in a conversation or in a list of conversations.Use the arrow keys to navigate the list of actions, or start typing the name of the action you're looking for. PressReturn(Enteron Windows) to select the highlighted action.PressEscto exit the command palette without selecting an action.Turn Off Keyboard NavigationHead toYour Profileto disable all keyboard navigation — this includes both the command palette and individual shortcuts. Click the toggle switch next to Keyboard Shortcuts to disable these features.SeeManage Your User Profilefor more help with your profile options.Keyboard Shortcuts - Image ListWindows: Use theCtrlkey in place of thecmdkey.Conversation ActionsConversation ListFoldersText EditorWindows: Use theCtrlkey in place of thecmdkey.Docs and Saved Reply Search & InsertTags ManagementAll PagesKeyboard Shortcuts - Text ListBelow is a searchable text list of these shortcuts.Conversation ActionsReply -RAdd Note -NForward -FEdit Draft -EDelete Conversation -DPrevious Conversation -KNext Conversation -JAssign -AFollow -OStatus -SStatus: Active -SthenAStatus: Pending -SthenPStatus: Closed -SthenCStatus: Spam -!Add Tag -TUndo (after send) -ZCommand Palette -Cmd+KConversation ListSelect -Arrow Up or Arrow DownToggle Selected -SpacebarOpen Selected -Return/EnterNext Page -KPrevious Page -JSelect All -*thenASelect None -*thenNSelect Active (bold) -*thenBSelect Inactive (unbold) -*thenIAssigned Selected -AStatus (selected) -SStatus (selected): Active -SthenAStatus (selected): Pending -SthenPStatus (selected): Closed -SthenCStatus (selected): Spam -SthenSMove Selected -MDelete Selected -DFoldersDashboard -GthenHUnassigned Folder -GthenUMine Folder -GthenMDrafts Folder -GthenDAssigned Folder -GthenAClosed Folder -GthenCSpam Folder -GthenSNew Conversation -GthenNInbox Settings Dropdown -,(comma)Text EditorWindows: Use Ctrl in place of Cmd for these shortcutsBold -Cmd + BItalic -Cmd + IUnderline -Cmd + UBullet List -Cmd + Shift + 8Numbered List -Cmd + Shift + 7Undo -Cmd + ZDiscard Reply/Note EscSave Draft -Cmd + Shift + DAttach File -Cmd + Shift + AToggle Saved Replies -Cmd + Shift + SToggle Docs Search -Cmd + /Create a Link -Cmd + KSend Reply/Save Note -Cmd + Return/EnterFocus CC (from editor) -Cmd + Shift + CFocus BCC (from editor) -Cmd + Shift + BDocs and Saved Reply Search & InsertSelect -Arrow Up or Arrow DownPreview Article -Arrow Right or Opt + Returnon Mac,Alt + Enter on WindowsInsert Link w/ reply or note open -SpacebarTags ManagementSelect All -*thenASelect None -*thenNView Selected -VEdit Selected -TMerge Selected -MDelete Selected -DDe-select / close menu -EscAll PagesToggle Search -/Keyboard Shortcuts -?Close window or menu -Esc

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