Create and Manage Docs Redirects - Help Scout Support

Description: A redirect is a way to send both visitors and search engines to a different URL from the one they originally requested. This might be another URL in your Docs s

Content: Create and Manage Docs RedirectsA redirect is a way to send both visitors and search engines to a different URL from the one they originally requested. This might be another URL in your Docs site, or another address on the web.Redirect settings are available to the Account Owner, Administrators, and Users with custom permission to manage Docs settings only. SeeUser Roles and Permissionsfor more on permissions.In this articleUse CasesCreate RedirectsUse CasesThere are multiple cases where you might want to use a redirect but here are just some examples you may find helpful.Add a link to the top navigationUsing our own Docs site as example, you'll find the link toStatusin the top navigation redirects you to our status page which we host on another site.You can set this up by creating a Docs Collection (calledStatusin this example). Then set up a redirect from the Collection page URL to point to the external site URL.Replace an articleYou might want to combine two articles with a similar focus into one, or you might want to replace an article with another one. Use a redirect from the old article URL that was previously shared with your customers to the new one. This will ensure your visitors can still access your new or combined article from the old URL.Move from another help deskYou're moving from another help desk, and you want to make sure that old, lingering articles correctly redirect to your Help Scout Docs site. This method requires that you have an activeCNAMEthat points to your Help Scout Docs site using the same domain that you did with your previous provider.For example, if you used help.yourdomain.com with them previously, you’ll want to also use help.yourdomain.com with Help Scout — this will allow you to create redirects for the links from your previous provider.Use articles to lead to another siteIf your visitors are likely to look for information on your Docs site and that information is already hosted somewhere else, you can create an article in your Docs site with a relevant title then redirect it to another page. This allows your visitors to find an answer when searching your Docs site, which then leads them to the relevant source.For example, if your developer or API documentation is usually hosted on a different site but your visitors are likely to search for this on your Docs site, you can create an article in your Docs site labelledDeveloper Documentationand redirect that article URL to your developer site.Create Redirects1Head toManage > Docsand click on the Docs site for which you want to create a redirect.2ClickRedirectsin the left side navigation menu. ClickNew Docs Redirectif this is the first one; the button will beNew Redirectif you've already got at least one other redirect set up.3Add the URL to the original article in theOriginal URLfield. Then add the URL you want your customers to land on in theRedirects Tofield. Click onSave.

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