Create a Conversation With Pre-filled Data - Help Scout Support

Description: You can pre-fill the customer email address, Cc/Bcc lines and the subject line on the New Conversation page by adding a few things to the URL. Here's an example

Content: Create a Conversation With Pre-filled DataYou can pre-fill the customer email address, Cc/Bcc lines and the subject line on theNew Conversationpage by adding a few things to the URL. Here's an example:https://secure.helpscout.net/mailbox/[INBOX-SLUG]/new-ticket/?name=Thomas+Anderson&email=email@domain.com&cc=email2@domain.com&bcc=email2@domain.com,email2@domain.com&subject=help+scout+is+the+bestThis would create an email toThomas Anderson,set the email address asemail@domain.comand set the subject asHelp Scout is the best. It will also fill in the CC field with one email and the BCC field with two emails. Separate each email in the CC/BCC fields with a comma.None of the five fields are required, so you can fill in whatever you have:https://secure.helpscout.net/mailbox/[INBOX-SLUG]/new-ticket/?email=email@domain.comThis would create an email toemail@domain.com, leaving the other fields blank.Fields AvailableURL ParameterFieldtypeType (value can be either email or phone)nameCustomer NameemailEmailphonePhone NumberccCCbccBCCsubjectSubjectWhere's the inbox slug?Head into the inbox and look out for the number/letter combination seen after/inboxes/in your browser URL field.That bit of text should replace[INBOX-SLUG]in the examples above.How can this be used?This feature is best used when linking to a contact from another website or application, like an internal CRM. You'd be able to click on the customer's email address and automatically create a new conversation in Help Scout, without having to fill in the details.

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