Connect Nicereply With Help Scout to Gather Feedback - Help Scout Support

Description: Nicereply is a customer satisfaction survey tool built for support teams.  Once connected, you can measure customer satisfaction via a survey at the bottom of e

Content: Connect Nicereply With Help Scout to Gather FeedbackNicereplyis a customer satisfaction survey tool built for support teams.Once connected, you can measure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a conversation.Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back directly to the rated conversation into Help Scout as a note and custom field values (available on the Plus plan).The Nicereply integration allows your team to:Measure Customer Effort, Customer Satisfaction, and Net Promoter ScoreUse In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around when it starts to derailUse Post-resolution email surveys to survey your customers automatically after you resolve a conversation in Help Scout. Once set, you don’t have to do a thingCustomize your surveys in terms of branding, visuals, survey questions, rating scales, and metricsRecognize your best agents with leaderboards and drill down stats per team and agentStay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or Slack / MS Teams channelFor more information on how this integration works and how to enable it, see Nicereply’s help page:Introduction to Help Scout integration

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