Connect Chatra With Help Scout - Help Scout Support

Description: Chatra is a live chat software that allows your customers to chat with you and have their questions answered in real time. Chatra enables you to engage proactiv

Content: Connect Chatra With Help ScoutChatra is a live chat software that allows your customers to chat with you and have their questions answered in real time. Chatra enables you to engage proactively with your customers, facilitates group chats for optimum team collaboration on support, and provides chat previews for your team members to get inside the heads of your customers, viewing their chat questions before your customers hit send.Activation instructions1Log in to your Chatra account atapp.chatra.io. ClickSettingsin the left sidebar, thenIntegrations.2ChooseHelp Scout, then clickAuthenticate with Help Scout.3Sign in to Help Scout if needed and clickAuthorizeto connect Chatra.4Choose the Help Scout Inbox you want Chatra messages to flow to and clickConnect. ChooseSend missed and offline messages onlyif you don't want to store completed Chatra chats in Help Scout.Note: If you have enabled Chatra'sEmail forwardingunder Settings > Preferences to go to your Help Scout Inbox, you'll want to disable that after setting up this integration to avoid getting duplicate conversations!5To change the Help Scout Inbox in use or to disable the integration, just head back toSettings >Integrations>Help Scout.

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