Collaboration & Productivity Help Centers
Productivity - Help Scout Support
Workflows and folders, add tags, respond to email notifications, search
Inbox - Help Scout Support
Frequently asked questions and support documentation for Help Scout
Automatic Workflows - Help Scout Support
Automatic workflows allow you to automate tasks — from internal tracking and organization to sending automatic replies or notifications — so your team has more
Assign Conversations - Help Scout Support
Assigning conversations lets you give Users ownership of conversations within Help Scout, and easy access to see all that others are working on at any given mom
Move Between Conversations With Redirect Options - Help Scout Support
Redirect options in Help Scout refer to deciding where you land next after you have taken action on a conversation. Each Help Scout user can choose a different
Consolidate Multiple Inboxes - Help Scout Support
If you created 2 or more Help Scout Inboxes, but have decided that consolidating a couple of them (or all of them) into a single Inbox makes more sense for your
Manual Workflows - Help Scout Support
Manual workflows allow you to execute multiple actions on a conversation in just a couple of clicks. This can save your team time as well as ensure consistency
Productivity - Help Scout Support
Workflows and folders, add tags, respond to email notifications, search