Connect Keap to Help Scout to View Information in the Sidebar - Help Scout Support

Description: Keap, formerly known as Infusionsoft, is a popular small business CRM tool that allows users to organize contacts, automate marketing and manage eCommerce inven

Content: Connect Keap to Help Scout to View Information in the SidebarKeap, formerly known as Infusionsoft, is a popular small business CRM tool that allows users to organize contacts, automate marketing and manage eCommerce inventories all in one place.Help Scout's app for Keap brings the customer data you need directly into the customer sidebar. When you receive an email from a customer, this app allows you to:Automatically import customer contact information.Pull in key metrics, such as lifetime value, and display up to 10 recent orders.Add new conversations to completed customer tasks.Add satisfaction ratings to completed customer tasks.Display a wide range of fields from Keap, including addresses, appointments, opportunities, orders, and tags.Create contacts in Keap if they don't already exist.Note: The listing in Help Scout is still calledInfusionsoft by Keapand the steps below will refer to that name.Activation instructions1Log in to yourKeap account, then head to Help Scout and navigate toManage > Apps > Infusionsoft by Keap.2ClickInstall App. You'll be redirected to Keap in another tab to finish the install.3ClickAllowto grant Help Scout access to your Keap account.4Back in Help Scout now, review the options on theSettingsandFieldstab. Fields will pull directly from Keap, so you'll see custom fields you've set up there. Select the Help Scout Inboxes in which you'd like to see the Infusionsoft by Keap sidebar, then clickSave.Note: It is only possible to linkoneKeap account per Help Scout account.

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