Connect FullStory With Help Scout to See Sessions in the Sidebar - Help Scout Support

Description: FullStory lets you watch DVR-like video playback of a user’s session on your website. Support and product teams get unique insight into what happened before, du

Content: Connect FullStory With Help Scout to See Sessions in the SidebarFullStorylets you watch DVR-like video playback of a user’s session on your website. Support and product teams get unique insight into what happened before, during and after a user filed a support ticket. When a support associate sees a usability problem or a bug, they can just pass the FullStory session URL to the folks on the production team so they can easily hone in on the problem.The FullStory app for Help Scout shows links to the user's most recent sessions right in the ticket sidebar. The links give you one-click access to playback of the user's actions when they filed a ticket. Here's an example of how it appears in Help Scout:Activation instructions1Log into FullStory, click onSettingsin the left-hand sidebar, and then click onIntegrations > API Keys.2Copy the API key listed there to your clipboard. If there isn't one, clickCreate keyto create a new key, then clickSave API Key, then copy that new key to your clipboard.3Head back to Help Scout, clickManage > Apps >FullStory. ClickInstall App. Paste your API Key in to the appropriate field and select which Inboxes you'd like to connect then clickSave.

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